Could we be a match?
Our team understand technology and are always up to date with the latest developments. We are always learning, sharing knowledge and helping customers with technical solutions, calmly and efficiently. Being a customer focused team we look for happy, upbeat people who are willing to help.
You could be one of our tech experts if:
- You have the drive, determination and desire to help
- You want to explore a career in the tech industry
- You want to expand your skillsets in technology
- You're a great communicator - verbally and in writing
- You have strong attention to detail
- You are able to troubleshoot, research and identify a solution
- You love mastering new technologies
- You are patient and a good listener
- You enjoy helping people and solving problems
- You're a self-motivated learner
- You're adaptable and able to cope with change and a dynamic environment
- You enjoy being part of a helpful and supportive team
- You can multi-task
- You have excellent time-keeping skills
- You're able to build rapport with customers over the telephone or via online chat
- You have a good sense of humour
For some of our roles, additional language skills are a requirement, so if you speak an additional language, that would be a real bonus.
Training and support
If you have the qualities we've listed, we can train you in everything else you need to know. You'd attend an initial six-week intensive training programme and beyond that, you'll have ongoing support from more experienced staff and from your line manager who will coach you and mentor your development. In fact, the quality of our coaching culture and programmes is one of the key factors in our success - we'll encourage you to set meaningful goals and develop beyond your day-to-day role.
We're a growing business, which means there will always be plenty of opportunities for you to progress upwards and move into new roles or other parts of the business.
We recognise talent and promote based on merit, so if you're good at what you do and take pride in your work, you can achieve fast progress.